TERMS & CONDITIONS OF SALE ("Conditions")

TERMS & CONDITIONS OF SALE ("Conditions")
Please read the following Conditions carefully.
By placing an order for a Product you accept and agree to abide by these Conditions.

IMPORTANT NOTICE: IF YOU ARE A 'CONSUMER' (PURCHASING AS AN INDIVIDUAL OUTSIDE THE SCOPE OF YOUR BUSINESS), THEN:

THESE CONDITIONS ARE NOT INTENDED TO INTERFERE WITH YOUR STATUTORY RIGHTS (WHERE THESE CANNOT BE LIMITED OR EXCLUDED BY APPLICABLE LAW).

YOU HAVE A LEGAL RIGHT TO CANCEL YOUR ORDER (AT YOUR DISCRETION) WITHOUT PENALTY, BY WRITTEN NOTICE UP TO SEVEN (7) WORKING DAYS AFTER THE DATE OF DELIVERY OF THE PRODUCT(S).

THE ABOVE CANCELLATION RIGHT DOES NOT APPLY IN THE CASE OF A BESPOKE OR CUSTOMISED PRODUCT OR PRODUCTS, MADE SPECIFICALLY TO YOUR ORDER.

SUCH CANCELLATION NOTICE MUST BE IN WRITING (WHICH CAN INCLUDE FAX OR EMAIL).

(NOTE: A CANCELLATION NOTICE WILL BE TREATED AS GIVEN ON THE DAY IT WAS DELIVERED TO THE ADDRESS SHOWN BELOW UNDER 1. SCOPE.

(IF HAND DELIVERED); DATE OF POSTING (IF SENT BY POST); DATE OF FAX TRANSMISSION (IF SENT BY FAX); DATE OF EMAIL (IF SENT BY EMAIL).

* IF YOU EXERCISE THE ABOVE RIGHT TO CANCEL, YOU MUST KEEP AND TAKE REASONABLE CARE OF THE PRODUCT(S) AND (AT YOUR COST) RETURN THEM TO US OR OUR AUTHORISED REPRESENTATIVES.

IF YOU HAVE PAID IN ADVANCE FOR THE PRODUCT(S), YOU WILL BE REFUNDED WITHIN 30 DAYS OF THE CANCELLATION NOTICE.

PLEASE ALSO CHECK ANY APPLICABLE RETURNS POLICY ON THIS SITE AND THE CONDITIONS BELOW FOR MORE INFORMATION ON YOUR RIGHTS OF REJECTION. IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT US

1. SCOPE

1.1 These Conditions apply to all purchases of goods or products sold through this website ("Site") by us, Toye, Kenning & Spencer Ltd, Regalia House, Newtown Road, Bedworth, Warwickshire, CV12 8QR. (references to "us", "we" or "our" being construed accordingly) to you, the purchaser (references to "you" or "your" being construed accordingly).
1.2 These Conditions prevail over any other terms or conditions contained in or referred to elsewhere or implied by trade, custom or course of dealing. Any purported terms or provisions to the contrary are hereby excluded to the fullest extent legally permitted. We reserve the right to vary or alter these Conditions without notice (to the fullest extent permitted under applicable law).

2. OFFER, ACKNOWLEDGMENT AND ACCEPTANCE

2.1 Any prices, quotations and descriptions made or referred to on this Site are subject to availability, do not constitute an offer and may be withdrawn or revised by us at any time prior to our express acceptance of your order (as described below).
2.2 While we make every effort to ensure that Products appearing on the Site are available, we cannot guarantee that all Products are in stock when you submit your order. We may reject your order (without liability) if we are unable to process or fulfil it. If this is the case, we will duly notify you and refund any prior payment that you have made for such Product.
2.3 An order submitted by you constitutes an offer by you to us to purchase Products on these Conditions.
2.4 All orders placed by you are subject to our subsequent acceptance. Prior to acceptance, an automatic acknowledgement of your order may be generated. This may give you the opportunity to confirm or identify and correct any input errors or mistakes prior to final confirmation. Please note that any such automatic acknowledgement does not constitute our formal acceptance of your order.
2.5 Please note that completion of the online checkout process does not constitute our acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) or commencement of the services that you ordered from us.
2.6 We may keep records of orders received, acknowledgements, acceptances and other contract records for a reasonable period after Product dispatch. We may be able to provide you with copies on written request; however you must make sure you print a copy of all such documents and these Conditions for your own records.

3. YOUR REPRESENTATIONS

3.1 You represent that all information provided by you when ordering a Product is up-to-date and accurate in all material respects and is sufficient for us to fulfil your Product order.

3.2 You are responsible for maintaining and promptly updating your account information with us for accuracy and completeness and keeping such information (and any passwords given to you for the purposes of accessing the Site and/or purchasing Products) secure against unauthorised access.
3.3 Any warranties given in relation to these Conditions only extend to you on the understanding that you are a user and not a reseller of the Products.
3.4 No warranty, commitment or any other obligation should ever be assumed by you on our behalf or a Product manufacturer's, licensor's or supplier's behalf without our express prior written consent.

4. PRICE AND TERMS OF PAYMENT

NOTE: WE CANNOT CONFIRM PRICES PRIOR TO ACCEPTANCE OF YOUR ORDER

4.1 The prices payable for the Products are those in effect at the time of dispatch, unless otherwise expressly agreed. Prices may be indicated on the Site or an order acknowledgement but the authoritative price in the event of any discrepancy, is the price that is notified to you on our Acceptance of your order.
4.2 Prices (unless stated otherwise) are in the currency quoted on the Site and remain valid for 30 days.
4.3 We have the right at any time prior to our Acceptance to withdraw any discount and/or to revise prices to take into account increases in costs including (without limitation) costs of any materials, carriage, labour or the increase or imposition of any tax, duty or other levy and any variation in exchange rates. We also reserve the right to notify you of any mistakes in Product descriptions or errors in pricing prior to product dispatch. In such event if you choose to continue with fulfilment of the order, you acknowledge that the Product will be provided in accordance with such revised description or corrected price.
4.4 Unless otherwise specified, prices quoted are exclusive of the costs of shipping or carriage to the agreed place of delivery within the UK (charges for which are stated on the Site); and
4.5 Payment shall be made by such methods as are indicated on the Site, prior to delivery (and not by any other means unless we have given our prior agreement).
4.6 Save as expressly provided elsewhere in these Conditions, payment may be taken in full notwithstanding any claim for short delivery or Product defects.
4.7 We will charge credit or debit cards when the order is placed. We reserve the right to verify credit or debit card payments prior to Acceptance..
4.8 No counterclaim or set-off may be deducted from any payment due without our written consent. We may also take action against you for the price of Products at any time after payment has become due even though property in those Products may not yet have passed to you.
4.9 Any extension of credit allowed to you may be changed or withdrawn at any time. Interest shall be chargeable on overdue amounts accruing on a daily basis at the maximum amount permitted under applicable law from the due date for payment until our receipt of the full amount (whether before or after judgement). You shall indemnify us on demand against any out of pocket expenses incurred in relation to recovery of any overdue amounts.

5. DELIVERY AND RISK

5.1 Delivery timescales/dates specified on the Site, in any order acknowledgement, acceptance or elsewhere are estimates only. While we endeavour to meet such timescales or dates, we do not undertake to dispatch and/or deliver Products by a particular date or dates and shall not be liable to you in respect of delays or failure to do so.
5.2 Delivery shall be to a valid address within the UK and subject to our acceptance ("Delivery Address"). You are responsible for checking the Delivery Address on any acknowledgement or acceptance we provide and will notify us without delay of errors or omissions. The costs incurred as a consequence of any changes you make to the delivery address after you submit an order shall be borne by you.
5.3 If you refuse or fail to take delivery of Products tendered in accordance with these Conditions, any risk of loss or damage to the Products shall nonetheless pass and without prejudice to any other rights or remedies.
5.4 Except to the extent required as a result of any mandatory rights you have as a consumer under applicable law, you shall not be entitled to reject the Products in whole or in part by reason of short delivery and shall pay in full notwithstanding short delivery or non-delivery unless you notify us in writing of any claim within 7 days of the latest of the date of receipt of the relevant invoice or delivery whereupon you shall pay for the quantity actually delivered.
5.5 Where we deliver Products by instalments, each instalment constitutes a separate contract and any defect in any one or more instalments shall not entitle you to repudiate the contract as a whole nor to cancel any subsequent instalment.
5.6 Save as otherwise provided in these Conditions, risk of loss of or damage to the Products passes to you on delivery or when placed in your possession or that of any carrier or transport provided by you, whichever shall occur first.

6. REJECTION, DAMAGE OR LOSS IN TRANSIT

6.1 You are responsible for checking Products upon delivery and verifying that they are in satisfactory condition, in accordance with their specification.
6.2 You may return purchased Products in accordance with these Conditions or any applicable Returns Policy referred to on the Site.
6.3 Without prejudice to the applicable Returns Policy, your rights as a consumer set out above or any mandatory applicable laws that cannot be excluded by contract, we shall not be liable and you shall not be entitled to reject the Products, except in relation to:
6.3.1 damage to or loss of the Products or any part thereof in transit (where the Products are carried by our own transport or by a carrier on our behalf) which is notified to us within 7 working days of receipt of the

Products.
6.3.2 other defects in the Products (not being defects caused by any act, neglect or default on your part) notified in writing to us within 30 days of receipt of the Products.
6.4 We shall not be liable for any damage or losses arising from your negligence; improper use or use in any manner inconsistent with the manufacturer's specifications or instructions.
6.5 In any case where these is a shortage or failure to deliver, or any defect in or damage to a Product, we may at our option:
6.5.1 (in the case of Product shortage or non-delivery) make good any such shortage or non-delivery and/or
6.5.2 in the case of damage or any defect(s) in the Product and in accordance with any applicable Returns Policy:
(a) Replace or repair the Product upon you returning the Product; or;
(b) Refund the price paid in respect of any Products found to be damaged or defective.

7. LIABILITY LIMITATION

7.1 IN RELATION TO PRODUCTS (OR PARTS OF PRODUCTS) MANUFACTURED OR PRODUCED BY THIRD PARTY MANUFACTURER'S, LICENSORS OR SUPPLIERS, THE TERMS OF ANY SEPARATE THIRD PARTY GUARANTEE OR WARRANTY FOR SUCH PRODUCT (OR RELEVANT PART) SHALL APPLY TO THE LIABILITY LIMITATION SET OUT BELOW (TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW).
7.2 TO THE MAXIMUM EXTENT LEGALLY PERMITTED, OUR AGGREGATE LIABILITY (WHETHER FOR NEGLIGENCE, BREACH OF CONTRACT, MISREPRESENTATION (EXCEPT, IF FRAUDULENT) OR OTHERWISE) SHALL IN NO CIRCUMSTANCES EXCEED THE COST OF THE DEFECTIVE, DAMAGED OR UNDELIVERED PRODUCTS (DETERMINED BY NET PRICE INVOICED/CHARGED TO YOU) IN RESPECT OF ANY SINGLE OCCURRENCE OR SERIES OF OCCURRENCES. EVEN IF ADVISED OF THE SAME, WE SHALL NOT BE LIABLE FOR ANY:
7.2.1 SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES; OR
7.2.2 INABILITY TO MAKE PRODUCT ORDERS OR LOSS OF INCOME, REVENUE, PROFITS, CONTRACTS, DATA, GOODWILL OR SAVINGS.
7.3 SUBJECT TO ANY EXPRESS PROVISIONS TO THE CONTRARY SET OUT IN THESE CONDITIONS, ALL TERMS, CONDITIONS, WARRANTIES AND REPRESENTATIONS (EXPRESS OR IMPLIED BY STATUTE, COMMON LAW OR OTHERWISE), IN RELATION TO THE PRODUCTS ARE HEREBY EXCLUDED. WE SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE OR INJURY WHETHER RESULTING FROM DEFECTIVE MATERIAL, FAULTY WORKMANSHIP, OR OTHERWISE HOWSOEVER ARISING AND WHETHER OR NOT CAUSED BY OUR (OR OUR EMPLOYEES' OR AGENTS' NEGLIGENCE) EXCEPT TO THE EXTENT THAT APPLICABLE LAW PROHIBITS EXCLUSIONS OR LIMITATIONS OF LIABILITY FOR INTENTIONAL TORTS OR GROSS NEGLIGENCE OR OTHER 'WRONGS'.
7.4 WE DO NOT EXCLUDE LIABILITY FOR (1) DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE (OR THAT OF OUR EMPLOYEES OR AUTHORISED REPRESENTATIVES) OR (2) FRAUD.
THE FOLLOWING ADDITIONAL CONDITIONS APPLY TO 'CONSUMERS' (PURCHASING PRODUCTS OTHERWISE THAN IN THE COURSE OF A BUSINESS):
7.5 NOTHING IN THESE CONDITIONS SHALL OR BE CONSTRUED AS LIMITING OR EXCLUDING OUR LIABILITY OR A PRODUCT MANUFACTURER'S, LICENSOR'S OR SUPPLIER'S LIABILITY TO YOU, WHERE UNDER MANDATORY LAWS APPLICABLE IN THE UK, SUCH LIABILITY CANNOT BE EXCLUDED OR LIMITED BY CONTRACT.
7.6 THESE TERMS AND CONDITIONS DO NOT AFFECT OR PREJUDICE YOUR STATUTORY RIGHTS UNDER APPLICABLE CONSUMER LAWS. YOU MAY ASSERT SUCH RIGHTS AT YOUR DISCRETION.

8. THIRD PARTY RIGHTS

8.1 You shall indemnify us against any and all liabilities, claims and costs incurred by or made against us as a direct or indirect result of the carrying out of any work required to be done on or to the Products in accordance with your requirements or specifications or any end-user involving any infringement or alleged infringement of any proprietary rights of any third party.
8.2 To the fullest extent permitted by law and save where expressly set out in any License Terms or elsewhere, we shall have no liability to you in the event of the Products infringing or being alleged to infringe the proprietary rights of any third party. In the event that the Products are or may be the subject of patent, copyright, database right, registered design, trade mark or other rights of any third party, you should refer to the relevant terms of the Product manufacturer and/or licensor/owner. We shall be obliged to transfer to you only such right or title as we have.

9. WARRANTY

9.1 All Product specifications, illustrations, drawings, particulars, dimensions, performance data and other information on the Site or made available by us are intended to represent no more than a general illustration of the Products and do not constitute a warranty or representation by us that the Products will conform with the same.

9.2 You will have the benefit of the manufacturer's, licensor's or supplier's warranty with the Products supplied and should refer to the relevant documentation supplied with the Product in this regard. (If applicable, a Returns Policy may also set out procedures applicable to repairs or replacement of defective Products delivered.)
9.3 Your rights of repair or replacement of any Products or any part or parts thereof which are found to be defective will (except where agreed otherwise) be negated or rendered void where:
9.3.1 Products have been repaired or altered by persons other than the manufacturer, us or any authorised dealer; and/or
9.3.2 defective Product or Products have not been returned together with full details in writing of the alleged defects within 30 days from the date on which such Products were delivered; and/or
9.3.3 defects are due (wholly or partially) to mistreatment, improper use or storage or maintenance or installation, or failure to observe any manufacturers' instructions or other directions issued or made available by us in connection with the delivered Products.

10. PERSONAL INFORMATION AND YOUR PRIVACY

10.1 We observe applicable data protection and privacy laws and will not use your Personal Data without your consent or other than as set out below.
10.2 By submitting an order, you consent to us processing your account information and personal details submitted by you ("Personal Data") for the purposes of processing and fulfilling your order. We may also ask for additional Personal Data if reasonably necessary for the purposes of verification of your identity or fraud prevention purposes.
10.3 You also acknowledge and agree that we are permitted to use this Personal Data and may disclose this Personal Data to credit or debit card companies and the third party manufacturer, licensor or supplier of the Products, in each case for the purposes of processing and fulfilling your order or (if necessary) dealing with any contractual or after-sales issues that you have. PLEASE NOTE THAT THIS MAY INCLUDE TRANSMITTING OR MAKING YOUR PERSONAL DATA AVAILABLE TO OUR EMPLOYEES, OR THE PRODUCT MANUFACTURER, LICENSOR AND/OR OR SUPPLIER LOCATED IN THE UK OR ANOTHER TERRITORY OUTSIDE THE EUROPEAN ECONOMIC AREA (EEA).

10.4 We may occasionally use or disclose anonymous customer information for the purpose of statistical analysis or other business purposes. This will not include Personal Data that identifies you.
10.5 The Site may use "cookies" (a "cookie" is a small data file placed on your computer's hard drive when you access the Site or part of the Site). This information identifies your computer and is collected automatically as a means of supporting your visit to this Site. This "cookie" technology enables us to enhance the Site and/or products and services provided to you. NB: You can choose to not receive a cookie file by enabling your Web browser to refuse cookies or prompt you before accepting a cookie. Please note that by refusing to accept a cookie, you may not be able to access all services and features offered by this Site.
10.6 In relation to security of Product orders that you place with us:
10.6.1 Our secure-server software encrypts all your Personal Data including credit or debit card number and name and address. This means that the characters that you enter are converted into pieces of code that are then securely transmitted over the Internet.

11. GENERAL

11.1 You shall not assign, transfer, charge or make over or purport to assign transfer charge to make over your rights under these Conditions
11.2 We shall not be liable to you nor held in breach of contract for any loss or damage which may be suffered as a direct or indirect result of us being prevented, hindered or delayed in the performance by reason of any circumstances beyond our reasonable control including (but not limited to) any act of God, war, riot, civil commotion, government action, explosion, fire, flood, storm, accident, strike, lock-out, trade dispute or labour disturbance, breakdown of plant or machinery, interruption in the supply of power or materials and in such event we may elect to cancel your order and refund any payments made.
11.3 These Conditions supersede and cancel all previous contracts, agreements and working arrangements whether oral or written, express or implied, between us.
11.4 No relaxation, forbearance, delay or indulgence by either you or us in enforcing any of these Conditions or the granting of time by either party to the other shall prejudice or restrict such rights and powers.
11.5 No waiver of any term or condition of these Conditions shall be effective unless made in writing and signed by us. The waiver of any breach of any Condition shall not be construed as a waiver of any subsequent breach or condition.
11.6 If for any reason we determine or a court of competent jurisdiction finds that any provision or portion of these Conditions to be illegal, unenforceable, or invalid under applicable law in a particular jurisdiction:
11.6.1 these Conditions will not be affected in other jurisdictions to the extent that such determination or finding has no application; and
11.6.2 in the relevant jurisdiction, the remainder of these Conditions (to the fullest extent permitted by law) will continue in full force and effect.

12. GOVERNING LAW AND JURISDICTION

12.1 The construction validity and performance of these Conditions shall be governed by English Law and the parties submit to the exclusive jurisdiction of the English Courts in the event of legal proceedings arising from any dispute. However, this will not affect your statutory rights if you are a consumer and applicable consumer law requires application of another law (such as the law of your country of residence).
12.2 The language of any dispute resolution procedure or any proceedings will be English (except where another language is required under mandatory applicable law).